Compliance Policy

Effective Date: January 1, 2025

1. 1. Introduction

   District Cab is committed to full compliance with all applicable laws and regulations governing taxicab services in Washington, D.C. As a licensed Digital Taxicab Solution (DTS) provider, we adhere to Title 31 of the District of Columbia Municipal Regulations (DCMR) and all relevant directives issued by the Department of For-Hire Vehicles (DFHV).

2. 2. Non-Discrimination Policy

   Pursuant to Title 31, Section 504 of the DCMR, Title 31, Section 903, and the District of Columbia Human Rights Act, District Cab strictly prohibits discrimination in providing taxicab services. Drivers may not refuse service or otherwise discriminate based on race, color, religion, national origin, sex, age, marital status, disability, personal appearance, sexual orientation, gender identity or expression, political affiliation, or any other protected characteristic. No individual shall be excluded from participation in, denied benefits of, or subjected to discrimination under our services based on race, color, or national origin.

3. 3. Accessibility Policy

   Under Title 31, Section 1808, District Cab is dedicated to providing accessible transportation to all passengers, including those with disabilities. Our fleet includes ADA-compliant wheelchair-accessible vehicles (WAVs). Passengers may request a WAV by calling 202-398-0500.

4. 4. Language Access Policy

   To ensure compliance with Title 31, Section 824, District Cab provides language assistance services to passengers with Limited English Proficiency (LEP). Drivers are required to provide reasonable assistance, and our dispatch and customer service teams are trained to accommodate language access needs.

5. 5. Service Requirements and Conduct

   Drivers affiliated with District Cab must comply with Title 31, Section 816, which outlines the operational and conduct requirements for taxicab operators, including:

   1. Maintaining a valid DFHV-issued taxicab operator’s license.
   2. Ensuring vehicles meet all safety and maintenance standards.
   3. Providing professional and courteous service to all passengers.

6. 6. Fare and Payment Compliance

   All fares must be calculated in accordance with Title 31, Section 801, using the DFHV-approved digital meter system. Drivers may not overcharge passengers, refuse credit card payments, or engage in unauthorized fare negotiations. Please see the DFHV website for more information on taxicab fares(https://dfhv.dc.gov/page/taxicab-fares)

7. 7. Complaint Procedure

   Passengers who believe they have been subjected to discrimination, overcharging, service refusal, or any other regulatory violation may file a complaint by:

   1. Calling 202-398-0526
   2. Emailing info@districtcab.com
   3. Submitting a formal complaint through the DFHV Complaint

We take all complaints seriously and investigate them in compliance with DCMR Title 31

For further information regarding our compliance policies, please contact:

District Cab
3399 Benning Rd NE, Washington, D.C.
Phone: 202-398-0526
Email: info@districtcab.com

We are committed to upholding the highest standards of safety, accessibility, and service in accordance with the regulations set forth by the DC Department of For-Hire Vehicles.

DC Department of For-Hire Vehicles
2235 Shannon Pl SE, Suite 2001, Washington, D.C.
Phone: 202-645-7300
Email: dfhv@dc.gov
Website: www.dfhv.dc.gov